Terms of service

TERMS AND CONDITIONS

Welcome to The Body Hub™. These Terms govern the User’s access to and use of the Platform. By using this Platform, the User automatically and fully acknowledges that he/she has read, understood and agrees to be legally bound by these Terms, which constitutes a valid and binding agreement between the User and the Company.

These Terms must be read together with the Privacy Policy, which forms an integral part of these Terms.

1. DEFINITIONS AND INTERPRETATION

1.1 Definitions

In these Terms, unless the context otherwise requires, the following capitalised terms shall have the meanings set out below:

Company	means The Body Hub FZE, incorporated under the laws of Sharjah Research Technology and Innovation Park Free Zone Authority with licence number SC241045601.
Company IP	means all intellectual property rights in and to the Platform, the Company’s branding, trademarks, logos, original content, original videos, Programs, workshops, methodologies, materials and any other content created by or on behalf of the Company.
Force Majeure Event	means any event or circumstance beyond control of the Company, including but not limited to acts of God, natural disasters, war, terrorism, labor disputes, governmental actions, pandemics or failures of telecommunications or internet services, that prevents or delays performance under these Terms.
Minor(s)	means any individual who has not attained the age of eighteen (18) years, as recognised under applicable laws of the UAE.
Platform	means the Company’s website, any subdomains and any related online platforms or systems used by the Company to provide Services or Products, including booking systems, customer relationship management systems and content hosting platforms.
Privacy Policy	means the Company’s privacy policy, as updated from time to time, which describes how the Company collects, uses, stores, processes and discloses personal data in connection with the Platform, Services and Products.
Products	means all physical products sold by the Company through the Platform or otherwise, including wellness tools, equipment, accessories and any accompanying digital or instructional content.
Programs	means a structured Service offered for a defined duration, including multi-session coaching programs, group programs, youth programs or retreats, through the Platform.
Indemnified Parties	shall have the meaning ascribed to it in Clause 13.
Services	means all services offered by the Company, through the Platform, including but not limited to one-to-one coaching sessions, group classes, workshops, corporate wellness sessions, retreats, youth programs and any other services offered from time to time.
Terms	means these terms and conditions as amended from time to time which govern access to and use of the Platform;
Third-Party IP	means certain products, tools, instructional materials, videos, training content, methodologies or certifications made available through the Platform or in connection with the Services may be owned by or licensed from, third-party manufacturers, suppliers or content providers.
Third-Party Service Provider(s)	means any external service provider engaged by the Company, including payment processors, logistics providers, hosting providers, customer relationship management platforms and content platforms.
UAE	means United Arab Emirates.
User Account	means a personal or corporate account created by a User on the Platform or any related system used to access Services, content or digital materials.
User(s)	means any individual who accesses or uses the Platform, purchases Products, books Services or otherwise engages with the Company.

 

2. USER CONSENT

By accessing or using the Platform, the User confirms that he/she is at least eighteen (18) years of age and has the legal capacity to enter into a binding contract with the Company, except where the User is a Minor participating in a designated youth program in accordance with clause 10. If the User does not agree with these Terms, he/she must not access or use the Platform. The Company reserves the right to amend, update or replace these Terms at any time in its sole discretion. Updated versions shall be published on the Platform and continued use of the Platform shall constitute binding acceptance of the revised Terms. The Company may suspend, restrict or deny Platform access to any User where it reasonably suspects that the age, identity or legal authority to consent has not been validly established.

3. DESCRIPTION OF THE PLATFORM

The Platform provides access to wellness-related Services and Products designed for general wellbeing, education and personal development purposes only.

The Company offers a range of Services, which may include but not limited to:

1. one-to-one coaching sessions conducted online or in person;
2. group classes, workshops and educational sessions;
3. corporate wellness programs;
4. online workshops and digital educational content;
5. retreats organised within UAE or internationally; and
6. youth programs delivered on a term or session basis to the Minors, subject to clause 10.

The Company also offers Products for sale, which may be delivered locally or internationally and may, in some cases, be accompanied by optional or mandatory instructional sessions or digital content. Some Products and related materials may be manufactured, provided or owned by third parties and the Company does not make any representation or warranty regarding their quality, suitability, safety or effectiveness for any specific use case. The User acknowledges that any reliance on such Products or third-party materials is at the User’s own risk.

The Company does not provide medical, therapeutic or healthcare services. All Services and Products are provided for general wellness, educational and informational purposes only and do not constitute medical advice, diagnosis or treatment. No Service or Product shall be construed as a substitute for consultation with a licensed healthcare professional. The Company does not monitor or assess the health conditions, physical capabilities or psychological readiness of Users or Minors participating in any Program.

The Company does not guarantee any specific results, outcomes or benefits from the use of the Services or Products. All Services and Products are provided on an “as is” and “as available” basis without any guarantees, whether express or implied.

 

4. USE OF PLATFORM

The Platform may be accessed on various devices, including but not limited to mobile phones, tablets, laptops, desktop computers, smart devices and other application program interfaces. The Company does not guarantee compatibility with any specific device, operating system or software.

 

Subject to the User’s compliance with these Terms, the Company grants the User a limited, non-exclusive, non-transferable and revocable licence to:

1. access and use the Platform solely for its intended purpose; and
2. access and use any content, information and materials made available through the Platform strictly for the User’s personal, non-commercial use. Any rights not expressly granted are reserved by the Company.

The licence granted under this clause expressly prohibits, without limitation:

1. downloading, copying, modifying or creating derivative works of any Program content or Platform materials without prior written consent;
2. using robots, scraping tools, data mining or similar extraction tools;
3. any resale, sublicensing, commercial exploitation or derivative use of the Platform or its content;
4. uploading, transmitting or disseminating viruses, malware or other harmful code;
5. posting or transmitting unlawful, misleading, defamatory, obscene or infringing material;
6. taking screenshots, recordings or captures of Platform content and disseminating them in any manner; and
7. copying, reproducing, duplicating, reselling or exploiting Platform content for any commercial purpose without prior written consent.

Users are strictly prohibited from:

1. recording, downloading or capturing any sessions, Programs or digital content;
2. creating or attempting to create copies of Program materials;
3. sharing access credentials with any third party;
4. using screen-recording software while accessing the Platform; or
5. taking screenshots of restricted content.

Users are solely responsible for the type and level of disclosures of information Users make to the Platform. Company’s commitment to confidentiality is in accordance with the Company's Privacy Policy. The Platform shall not engage with any individual or entity that has international sanctions (including but not limited to trade, military, economic) against them by an international, national or regulatory authority. Users who are sanctioned by the United States Office of Foreign Assets Control (OFAC), United Nations or UAE or are part of a sanctioned entity or deal with persons or entities that are sanctioned with any of these organisations, must refrain from using the Platform. In accessing the Platform, Users will not seek to interrupt, interfere or act in any manner whatsoever, contrary to these Terms or the applicable laws of the UAE.

5. USER ACCOUNT

To access certain features of the Platform such as available Programs and Services, Users are required to create an account by providing accurate and complete registration information, including but not limited to their name and email address. Users agree to update their User Account information promptly to ensure it remains accurate and complete. The purchase of Products through the Platform may be completed without creating a User Account. Users may check out as guests by providing the information required to process payment and delivery.

Users are responsible for maintaining the confidentiality and security of their User Account credentials, including their username and password. Users agree to notify the Company in writing immediately of any unauthorised use of their User Account or any other breach of security. Company shall not be liable for any loss or damage arising from a User’s failure to protect their User Account credentials.

In the event of a forgotten password or User Account compromise, Users may use the Platform's account recovery options to regain access. The Company does not make any guarantee regarding the recovery of any User Account and shall not be responsible for any loss of data, content or access resulting from account compromise.

Company reserves the right, at its sole discretion, to suspend or terminate any User Account and their access to the Platform at any time, with or without notice, for any reason, including but not limited to a breach of these Terms, suspected unauthorised use or any behaviour that Company deems inappropriate or harmful to other Users or the Platform. Users may also request deletion of their User Account in accordance with applicable data protection laws. Account deletion requests must be submitted to the Company and may be subject to legal, regulatory or operational retention requirements.

All information, photographs, videos content and other materials are by way of illustration purposes only and are subject to change. By using this Platform, the User waives any claim against the Company for any inaccuracy in the Platform materials. If the User uploads any information, photographs, content or illustration on the Platform the User warrants and guarantees that the User is not violating any third party’s rights, any laws, rules or regulations and in doing so provide the Company with a perpetual, irrevocable right to use and distribute such content.

6.SERVICES

Bookings

All bookings, reservations, enrolments or requests for participation in any Service or Program are subject to availability and acceptance by the Company. Submission of a booking request does not guarantee acceptance. The Company reserves the right, at its sole discretion, to accept, reject or cancel any booking.

A binding contract for the relevant Service or Program shall arise once the Company confirms the booking electronically, including through automated systems, email confirmation, payment confirmation or access credentials. The User acknowledges that electronic confirmations constitute valid and binding acceptance.

Access to the Services and Programs is personal to the registered User and may not be transferred, assigned, shared or resold without the prior written consent of the Company.

The Company reserves the right to modify instructors, schedules, session formats, locations, digital platforms or delivery methods where reasonably necessary, provided the essential nature of the Service is not materially changed.

The Company may refuse participation or remove a User from any Service or Program where the User fails to meet eligibility requirements, violates these Terms, or where participation may present a risk to safety, wellbeing or orderly delivery.

For clarity, the Company operates two booking structures:

1. one-to-one appointments that are booked as standalone sessions (not part of a Program); and

1. Program-based sessions, where participation is structured across multiple sessions and continuity is integral to the Program.

The cancellation, rescheduling and refund rules differ depending on whether the User has booked a standalone one-to-one appointment or enrolled in a Program.

Cancellations

Users may request cancellation of a booked Service or enrolment in a Program by notifying the Company using the communication channels made available on the Platform.

1. Standalone One-to-One Appointments (not part of a Program)

Unless otherwise specified at the time of booking, if a cancellation request is submitted less than twenty-four (24) hours prior to the scheduled start time, it shall be treated as a late cancellation and the full session fee shall remain payable and/or the session shall be deemed used with no refund. Where cancellation is requested twenty-four (24) hours or more before the scheduled start time, the User may cancel without charge and may request a reschedule or credit, at the Company’s discretion, unless otherwise stated at booking.

1. Program-Based Sessions

Programs are designed as structured commitments. Once a Program commences, sessions are reserved and scheduled to support continuity and results. Accordingly, Program sessions are not intended to be freely cancelled. Cancellation of a Program after its commencement date shall not entitle the User to any refund, partial refund, credit, pause, transfer or pro-rating for missed sessions, except where required under applicable mandatory law.

Certain Programs, including but not limited to retreats, workshops, special events or programs involving third-party commitments, venues or travel arrangements, may be subject to longer notice periods or specific cancellation conditions, which shall be communicated to the User at the time of booking and shall prevail.

Late cancellations shall result in the session being forfeited without any obligation on the Company to reschedule or provide a refund.

The Company may, at its sole discretion and without obligation, consider exceptional circumstances. Any such accommodation must be confirmed in writing and shall not create a precedent.

Rescheduling

1. Standalone One-to-One Appointments (not part of a Program)

Requests to reschedule a session must be submitted at least twenty-four (24) hours before the scheduled start time, unless a different notice period or condition is specified at the time of booking.

Rescheduling is subject to availability of instructors, facilities, venues and time slots and is not guaranteed.

Where a rescheduling request is made within less than twenty-four (24) hours of the scheduled session, the Company may treat the request as a late cancellation and the session may be forfeited and/ or charged in full.

1. Program-Based Sessions

Program sessions may be eligible for limited rescheduling only where the Company, acting reasonably, can accommodate the request without compromising the Program structure, instructor availability, venue constraints or fairness to other participants. Any rescheduling of Program sessions is at the Company’s discretion and may be refused, particularly where (i) the request is made on short notice; (ii) repeated rescheduling is requested; or (iii) rescheduling would undermine continuity or orderly delivery of the Program.

Certain Programs, including but not limited to retreats, workshops, special events or Programs involving third-party commitments, venues or travel arrangements, may not be eligible for rescheduling or may be subject to specific conditions or longer notice periods. Such conditions shall be communicated at the time of booking and shall prevail.

Approved rescheduling shall not alter the original validity period of any Program. Missed Program sessions are not refundable and will not be pro-rated, except where required under applicable mandatory law.

Refunds

Except as otherwise provided in these Terms or as required under applicable mandatory law, all fees paid for Services and Programs are non-refundable.

No refund shall be issued for non-attendance, late arrival, unused sessions, change of mind, medical reasons, travel, scheduling conflicts or dissatisfaction with outcomes.

Certain Programs, including but not limited to retreats, workshops, special events or Programs involving third-party commitments, venues or travel arrangements, may be subject to specific refund restrictions or may be entirely non-refundable. The applicable conditions shall be communicated at the time of booking and shall prevail.

Where the Company cancels a confirmed session and is unable to offer a suitable alternative, the Company may, at its discretion, provide either:

1. a replacement session;

1. a credit; or

1. a refund of the unused portion.

Any refund required under applicable mandatory consumer protection laws shall be processed in accordance with those laws.

Approved refunds shall be made using the original payment method unless otherwise determined by the Company and may be subject to reasonable administrative or banking deductions where permitted by law.

For avoidance of doubt, Program purchases are considered committed offerings and once the Program has commenced, the User is not entitled to any refund or partial refund for missed, unused or cancelled sessions, except where required under applicable mandatory law.

 

7.PRODUCTS

Nature of the Products

Certain Products are manufactured by or on behalf of the Company including Products manufactured overseas and imported for sale, while others are supplied or manufactured by third parties and distributed by the Company.

Product images, descriptions and specifications are provided for general information. Minor variations that do not affect functionality shall not constitute a defect.

Users are responsible for selecting Products suitable for their needs and for following all usage instructions.

Shipping and Delivery

Products may be delivered by Third-Party Service Providers. Delivery timelines are estimates only and are not guaranteed.

The Company shall not be responsible for delays caused by logistics providers, customs authorities, incorrect or incomplete information supplied by the User, recipient unavailability, refusal of shipment or any Force Majeure Event.

Courier partners may attempt delivery up to three (3) times. If delivery remains unsuccessful or if the shipment is rejected or unclaimed, the Product may be returned to the Company or its fulfilment provider. Any additional delivery, return, storage or re-dispatch costs may be charged to the User prior to arranging further shipment.

Shipping charges may vary depending on destination, volumetric or dimensional weight, courier pricing or applicable surcharges.

For international deliveries, customs duties, taxes and clearance fees may apply. Depending on the arrangement communicated at checkout or otherwise agreed, such charges may be:

1. prepaid by the Company and recharged to the User; or
2. payable directly by the recipient.

Failure to settle customs or clearance charges may result in delays, return or disposal of the shipment, without liability to the Company.

Subject always to applicable mandatory law, risk of loss or damage to the Products shall pass to the User upon delivery to the address provided at checkout. The Company shall not be responsible for delivery issues arising from inaccurate or outdated address details.

Inspection, Returns, Replacements & Exchanges

Users must inspect Products promptly upon receipt to verify condition, completeness and conformity with the order. A return, replacement or refund may be available where a Product is proven, upon inspection by the Company or its supplier, to:

1. be defective;
2. have been damaged at delivery;
3. be materially different from what was ordered; or
4. otherwise qualify under applicable mandatory law.

For defects or issues reasonably identifiable upon delivery, the User must notify the Company within twenty-four (24) hours and provide supporting evidence. Requests made after this period may be declined, subject to mandatory law. A Product shall not be considered defective where the issue arises from normal wear and tear, misuse, improper handling or storage, failure to follow instructions, unauthorised modification or damage occurring after delivery.

Returns may be refused where:

1. the Product has been opened, used, worn or altered beyond what is necessary for inspection;
2. seals or hygiene protections have been removed;
3. damage results from misuse, negligence, improper storage or failure to follow instructions;
4. the Product is perishable or time-sensitive;
5. the request is based on change of mind or personal preference.

The Company reserves the right to inspect any returned Product directly or through its fulfilment partner or supplier before approving any remedy.

Where delivery has failed due to recipient absence, refusal, incorrect details or failure to cooperate with the courier and the shipment is returned, the Company may require the User to bear any additional shipping, return, storage or re-handling costs before re-dispatch or processing any refund.

Where a return or exchange is requested for reasons other than a confirmed defect or Company error, collection shall be treated as a separate logistics service, which may involve a new airway bill and additional courier or handling charges. Unless otherwise required by mandatory law, such costs shall be borne by the User.

If a return is approved, the Company may, at its sole discretion:

1. repair the Product;
2. replace the Product; or
3. issue a refund.

Approved refunds shall be processed using the original payment method and timing may depend on banks, payment providers or other Third-Party Service Providers.

 

8. PAYMENTS AND PRICING

The prices for all Services and Products offered on the Platform are displayed at the point of transaction, unless otherwise agreed in writing. These prices are subject to change at the sole discretion of the Company without prior notice. Full payment is required in advance of any Program enrolment, Product dispatch or Service commencement and is a condition precedent to the User’s access or participation.

All payments must be made through an authorised Third-Party Service Provider. The Company does not store any payment card or financial information on its systems and disclaims all liability for any payment processing errors, system outages, delays or failures attributable to a Third-Party Service Provider. The User acknowledges that these Third-Party Service Providers may be located outside the UAE and may be subject to foreign data protection and financial regulations.

Where Services are offered on a subscription basis, the relevant subscription shall automatically renew unless the User cancels it in accordance with the cancellation procedure specified in these Terms and at the time of sign-up. Subscription fees are non-refundable once a billing cycle has commenced. By subscribing, the User consents to recurring billing in accordance with the notified billing frequency and terms.

The User is solely responsible for any bank charges, currency conversion fees, customs duties, taxes, or other charges incurred in connection with any payment or delivery of Services or Products. If the User wishes to dispute a payment, such dispute must be raised in writing to the Company within three (3) calendar days of the relevant transaction. Failure to do so shall, to the extent permitted by law, constitute a waiver of any right to contest that payment.

In the event of failed, declined or outstanding payments, the Company reserves the right to suspend, restrict or terminate the User’s access to any Services, Programs or Products until all dues are paid in full. This is without prejudice to the Company’s right to seek further remedies under applicable law. For the avoidance of doubt, all payment obligations under this clause 8 shall survive any suspension or termination of access to the Platform.

9. COMMUNITY GUIDELINES

The Company has the right to create or modify Community Guidelines relating to the Platform at any time. The Company is not obligated to notify Users, however Users are obligated to continue to keep themselves updated with respect to these Community Guidelines because this will govern the User registration and continued access to the Platform.

 

The Company is dedicated to fostering a respectful, inclusive and safe environment for all Users. To ensure a positive experience, any form of harassment, abuse, discrimination or hate speech based on race, ethnicity, gender, sexual orientation, religion or any other characteristic is strictly prohibited. No User must engage in any fraudulent or misleading activities, including impersonating other Users, providing false information or attempting to deceive others through any means.

 

Users are encouraged to report any violations of these Community Guidelines to the Company. Reports should be submitted in writing via the contact information provided on the Platform and Company shall investigate and take appropriate action in accordance with its policies and applicable law.

The Company reserves the right to enforce these Community Guidelines at its sole discretion. Enforcement actions may include, but are not limited to, issuing warnings, suspending or terminating a User Account or Program enrolment and taking legal action as necessary without prior notice and without refund, where the Company reasonably determines that the User’s conduct is inappropriate, disruptive, unsafe or otherwise in breach of these Terms.

10. MINORS AND GUARDIAN CONSENT

Certain Services and Programs offered by the Company may be made available to the Minors. Participation by Minors is permitted only with the prior knowledge, verifiable consent and ongoing supervision of a parent or legal guardian.

By enrolling a Minor in any Service or Program, the parent or legal guardian represents and warrants that they have full legal authority to provide such consent and to enter into these Terms on behalf of the Minor. The parent or legal guardian accepts full responsibility for the Minor’s participation, conduct, safety and compliance with these Terms at all times. The Company reserves the right to require documentary evidence of such authority and age verification.

The parent or legal guardian acknowledges and agrees that participation in physical activities, Programs and sessions involves inherent risks and expressly assumes all risks on behalf of the Minor, to the maximum extent permitted by applicable law. The Company does not provide medical supervision for Minors and does not assess the suitability of any Service or Program for a Minor’s individual health or physical condition.

The Company reserves the right to refuse enrollment, remove a Minor from any session or Program or suspend or terminate access, without refund, where the Company reasonably determines that participation is unsafe, inappropriate, disruptive or not in the best interests of the Minor or other participants.

To the extent permitted by applicable law, the Company shall not be liable for any injury, loss or damage suffered by a Minor arising out of or in connection with participation in any Services or Programs, except where such liability arises from the Company’s gross negligence or wilful misconduct or where liability cannot be excluded under mandatory UAE law.

The Company confirms that where a Minor accesses any part of the Platform, the Company shall not collect or process any personal data relating to such Minor without the prior verifiable consent of the Minor’s parent or legal guardian, in accordance with the applicable law.

The Company implements age verification protocols to assess the age of Users and where reasonably required, may request proof of age or parental consent before granting access to specific Services.

The Company shall make available on the Platform appropriate parental controls and reporting tools to allow parents or legal guardians to manage the Minor’s access, participation and exposure to Services. These may include usage limits, content filters and options to report harmful or inappropriate content.

11. INTELLECTUAL PROPERTY RIGHTS AND THIRD-PARTY MATERIALS

Company IP are owned by or licensed to the Company and are protected by applicable intellectual property laws.

All intellectual property rights in a Third-Party IP remain vested in their respective owners, and nothing in these Terms shall be construed as transferring or assigning any ownership rights in such Third-Party IP to the Company or to any User.

The Company grants Users a limited, personal, non-exclusive, non-transferable and revocable licence to access and use the Company IP and any Third-Party IP solely for the intended purpose of participating in the Services or using the Products and strictly in accordance with these Terms and any applicable third-party terms. No User is permitted to copy, reproduce, modify, distribute, publish, sublicense, sell, commercially exploit or create derivative works from any Company IP or Third-Party IP.

If a User uploads, submits or shares any content, materials, images or information through the Platform, the User represents and warrants that they own or have the necessary rights to such content and that its use does not infringe any third-party rights. The User grants the Company a perpetual, irrevocable, worldwide, royalty-free licence to use, reproduce, display, distribute and otherwise use such content for the purposes of operating, promoting and improving the Platform and Services.

12. LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, the Company, its affiliates, directors, officers, employees, agents, licensors and service providers shall not be liable for any direct, indirect, incidental, consequential, special, punitive or exemplary damages, including but not limited to damages for loss of profits, revenue, goodwill, use, data or other intangible losses, arising out of or in connection with the User’s use of or inability to use the Platform, including any Program(s), even if the Company has been advised of the possibility of such damages.

To the maximum extent permitted by applicable law, the Company’s total aggregate liability to the User for any and all claims arising out of or in connection with these Terms, the Platform, the Services, the Programs or the Products (whether in contract, tort, negligence or otherwise) shall not exceed the total amount actually paid by the User to the Company for the specific Service, Program or Product giving rise to the claim.

The Company shall not be held liable for any failure or delay in the performance of its obligations under these Terms to the extent that such failure or delay is caused by a Force Majeure Event.

13. INDEMNITY 

User agrees to indemnify, defend and hold the Company and its affiliates harmless ("Indemnified Parties") from and against any and all claims, liabilities, damages, losses, costs, omissions and expenses (including reasonable legal fees and costs) arising out of or in connection with:

1. User’s access to or use of the Platform, including Program(s), including any content or data transmitted, uploaded or stored by the User on or through the Platform;
2. User’s breach or violation of these Terms, including but not limited to any representations, warranties and covenants contained herein;
3. User’s violation of any rights of a third party, including but not limited to any intellectual property rights, privacy rights or publicity rights; or any claim that User’s content caused damage to a third party.

This indemnification obligation shall apply to any actions or claims that may be made against the Indemnified Parties by any third party, including but not limited to other Users, arising out of or in connection with the User’s use of the Platform or any breach of these Terms.

14. THIRD-PARTY SERVICE PROVIDERS AND EXTERNAL PLATFORMS

The Platform may integrate, rely on or provide access to services, systems, platforms, websites or materials operated by one or more Third-Party Service Providers, including but not limited to payment processors, logistics and courier providers, content hosting platforms, booking systems, customer relationship management systems and product manufacturers.

The Company does not own, operate or control the systems, platforms or services of any Third-Party Service Providers and does not make any representations or warranties regarding their availability, accuracy, performance, security or reliability. Access to or use of any services or materials provided by Third-Party Service Providers is at the User’s own risk and subject to the applicable terms and policies of such Third-Party Service Providers.

The Company shall not be responsible for any interruption, delay, error, loss or damage arising out of or in connection with the acts or omissions of any Third-Party Service Provider, except to the extent that such liability cannot be excluded or limited under applicable law.

Nothing in these Terms shall be construed as creating any partnership, agency or joint venture between the Company and any Third-Party Service Providers.

15. SEVERABILITY 

In the event a court in the UAE or in any other applicable jurisdiction finds any part of the Terms unenforceable or invalid, then such part shall be deemed deleted and the rest of the Terms shall continue to be in effect to the fullest extent permissible by the applicable laws.

16. AMENDMENT

The Company reserves the right to change any content on the Platform including the Terms without any prior notice. User’s continued use will automatically be deemed as his/her consent to these Terms .

17. NOTICES AND COMMUNICATIONS

Any notices or communication under the Terms or Disclaimer may be delivered to the User electronically and such notification shall be deemed valid. Notices or communication to the Company can be delivered electronically at hello@body-hub.com

18. GOVERNING LAW AND JURISDICTION

These Terms and any dispute, claim or controversy arising out of or in connection with them, the Platform or any transactions conducted through the Platform shall be governed by and construed in accordance with the laws of the United Arab Emirates. The courts of Dubai shall have jurisdiction to hear and determine any dispute, subject always to any rights or remedies that may be mandatorily granted to consumers under applicable law.

19. SUSPENSION AND TERMINATION

Suspension

The Company may, at its sole discretion and without prior notice, temporarily suspend or restrict a User Account where the Company reasonably determines that:

1. the User has breached these Terms or any applicable policy;
2. payment has failed, is overdue or is disputed;
3. the User has provided false, misleading or incomplete information;
4. there is suspected unauthorised access, misuse or security risk;
5. the User’s behaviour is abusive, disruptive, unsafe or inappropriate;
6. intellectual property rights may be infringed;
7. suspension is necessary to protect the Company, other Users or third parties; or
8. suspension is required for legal or regulatory reasons.

During any period of suspension, the User may lose access to bookings, Programs, content or purchased Services and the Company shall not be liable for any resulting loss.

Termination

The Company may, at its sole discretion and without prior notice, permanently terminate access to the Platform, Services, Programs, Products or the User Account for any of the grounds listed above or where the Company determines that continuation of the relationship is no longer commercially or legally appropriate.

A User may request termination of their User Account by submitting a written request to the Company. Such termination shall not relieve the User of any outstanding payment obligations or other liabilities incurred prior to termination.

Where the User is enrolled in a subscription-based Service, the User may cancel the subscription at any time through the cancellation mechanism made available on the Platform or by contacting the Company. Cancellation will prevent future renewals but will not affect the current billing cycle. No refunds or credits shall be provided for any unused portion of an active subscription period, unless otherwise required by mandatory law. The User remains responsible for all charges incurred up to the effective date of cancellation.

Upon any suspension or termination of a User’s access to the Platform, Services, Programs, Products or User Account, all rights granted to the User under these Terms shall immediately cease and any licences granted shall be automatically revoked. The Company may deny the User any future access to the Platform or Services at its sole discretion. The User acknowledges that suspension or termination may result in the deletion, loss or unavailability of data, bookings or content, and the Company shall not be liable for any such loss.

Unless otherwise required by applicable mandatory law or expressly agreed in writing by the Company, all fees paid prior to suspension or termination shall remain non-refundable.

Termination or suspension shall not affect any rights or obligations accrued prior to the effective date of termination. Clauses relating to payments, intellectual property, limitation of liability, indemnity, third-party service providers, governing law and any other provisions which by their nature are intended to survive termination shall continue in full force and effect.

 

20. DISCLAIMER

The content provided on this Platform is for informational purposes only and is not intended as medical advice, diagnosis or treatment neither is it intended to be an alternative or replacement for any medical advice or treatment. The Company does not provide medical, therapeutic, diagnostic or healthcare services and no doctor–patient, therapist–client or similar professional relationship is created by the User’s use of the Platform or participation in any Services. Nothing made available by the Company, whether on the Platform, during a session or otherwise, constitutes medical advice, diagnosis or treatment, nor should it be relied upon as a substitute for consultation with qualified healthcare professionals.

Participation in physical activities, movement-based sessions, workshops, Programs and retreats, as well as the use of wellness tools or equipment, involves inherent risks, including the risk of physical discomfort, injury, aggravation of existing conditions or other adverse effects. By accessing the Platform, participating in any Services or using any Products, the User voluntarily assumes all such risks, whether known or unknown.

The Platform, Services, Programs, Products and all related content and materials are provided on an “as is” and “as available” basis, without any representations, warranties or guarantees of any kind, whether express or implied, except as expressly stated in these Terms or required under applicable law.

The Company does not warrant that the Platform will be uninterrupted, error-free, secure or free from technical issues, nor does it warrant the accuracy, completeness or reliability of any content, materials or information made available through the Platform or in connection with the Services or Products. Any descriptions, illustrations, images, testimonials or examples provided on the Platform or in marketing materials are for illustrative purposes only and do not constitute guarantees of results or outcomes.

Nothing in these Terms shall be construed as creating any partnership, agency, fiduciary or employment relationship between the User and the Company. To the extent permitted by applicable law, the Company disclaims all implied warranties, including but not limited to implied warranties of merchantability, fitness for a particular purpose and non-infringement.

User hereby waive any and all claims against the Company, arising out of the User’s use or access or interruption or inability to use or access the Platform. If the User has any concerns, questions or feedback, please direct these to hello@body-hub.com

Last updated (23 February 2026)